Warranty Information
Lumio lighting and air movement products are built to offer everyday value and trade-quality performance. Each product is covered by a manufacturer’s guarantee, and our friendly customer support team is here to guide you through our warranty claims process if any issues arise.
Product Warranties
| Product Range | Warranty |
| Lumio Essential Lighting | 2 years |
| Lumio Essential Air Movement | 2 years |
| Lumio Professional Lighting | 3 years |
| Lumio Professional Air Movement | 6 years (2 years in-home support + 4 years back-to-base) |
*Refer to individual product documentation to validate warranty period. Warranty periods apply to products installed in domestic environments only.
Warranty Claims Process
Please refer to product documentation for the appropriate warranty instructions for your product or view our generic product warranty document here. Within 7 days of a defect arising, your Lumio product can be returned to the point of sale for a refund, or you should notify us of the issue and begin a claims process (including for any in-home warranty repairs) by contacting us at:
The Lumio Professional Advantage
Designed to work hard for Australian sparkies in domestic installations, the Lumio Professional Air Movement range is covered by a 6 year warranty with 4 years in-home support*.