Warranty Information
Lumio lighting and air movement products are built to offer everyday value and trade-quality performance. Each product is covered by a manufacturer’s guarantee, and our friendly customer support team is here to guide you through our warranty claims process if any issues arise.
Product Warranties
| Product Range | Warranty |
| Lumio Essential Lighting | 2 years |
| Lumio Essential Air Movement | 2 years |
| Lumio Professional Lighting | 3 years |
| Lumio Professional Air Movement | 6 years (2 years in-home support + 4 years back-to-base) |
*Refer to individual product documentation to validate warranty period. Warranty periods apply to products installed in domestic environments only.
Warranty Claims Process
Please refer to product documentation for the appropriate warranty instructions for your product or view our generic product warranty document here. Within 7 days of a defect arising, your Lumio product can be returned to the point of sale for a refund, or you should notify us of the issue and begin a claims process (including for any in-home warranty repairs) by contacting us at:
In-Home Warranty Service (Ceiling Fans)
Selected Lumio Professional ceiling fans include in-home warranty support.
If your ceiling fan is eligible and requires service during the in-home warranty period, you can lodge a service request through our approved warranty partner.
Lodge an In-home Warranty Request:
In-home service only applies to eligible Lumio Professional ceiling fan products.
All other Lumio products are covered by the standard return-to-base warranty and should be returned to the place of purchase.
The Lumio Professional Advantage
Designed to work hard for Australian sparkies in domestic installations, the Lumio Professional Air Movement range is covered by a 6 year warranty with 4 years in-home support*.